Privacy policy

KORA by Macradiant
Effective Date: August 2026

At KORA by Macradiant, we respect the privacy of our customers and are committed to protecting their personal information.

This Privacy Policy explains how Macradiant FZCO (“KORA”, “we”, “us” or “our”) collects, processes, uses, shares and protects information obtained through www.korabymacradiant.com.

1. Company Information

  • Legal Entity: Macradiant FZCO

  • Brand Name: KORA by Macradiant

  • Address: Dubai World Trade Centre, Dubai, United Arab Emirates

  • Email: contact@macradiant.com

  • Website: www.korabymacradiant.com

2. Information We Collect

We may collect:

Personal Information

  • Full name.

  • Email address.

  • Phone number.

  • Billing and shipping addresses.

  • Country or region.

Purchase Information

  • Products purchased.

  • Order history.

  • Payment confirmation and transaction references.

  • Shipping and delivery details.

  • Exchange and store-credit history.

Account Information

  • Account registration details.

  • Authentication information.

  • Customer preferences.

  • Customer service communications.

Technical Information

  • IP address.

  • Browser and device information.

  • Website activity.

  • Cookie identifiers and similar tracking information.

Marketing Information

  • Email and WhatsApp subscription preferences.

  • Consent records.

  • Promotional communication interactions.

3. How We Use Information

We may use customer information to:

  1. Process and fulfil orders.

  2. Arrange shipping and delivery.

  3. Manage customer accounts.

  4. Handle exchanges and store credit.

  5. Respond to customer enquiries.

  6. Process payments and prevent fraud.

  7. Maintain Website security.

  8. Improve Website functionality and customer experience.

  9. Send marketing communications where legally permitted.

  10. Comply with applicable legal and accounting obligations.

We process personal information only where an appropriate legal basis exists under applicable law.

4. Shopify and Payment Processing

Our Website is powered by Shopify.

Shopify and integrated service providers may process information necessary for checkout, payment processing, order management, customer accounts and Website functionality.

Payment information is processed through authorised third-party providers.

KORA does not intentionally store complete payment card numbers or card security codes within its own customer service systems.

Shopify's privacy policy is available at www.shopify.com/legal/privacy.

5. Email and WhatsApp Marketing

Customers may choose to receive KORA promotional communications through email or WhatsApp.

These may include collection launches, product announcements, exclusive offers and brand updates.

We obtain consent where required and provide appropriate methods to withdraw marketing consent.

Customers may unsubscribe using the link in promotional emails, following applicable WhatsApp opt-out instructions or emailing contact@macradiant.com.

Unsubscribing from marketing does not prevent essential order or delivery communications.

6. Cookies and Tracking

Our Website may use cookies and similar technologies for:

  • Shopping cart and checkout functionality.

  • Customer account authentication.

  • Website security.

  • Customer preferences.

  • Analytics.

  • Advertising and personalisation, where enabled.

Where legally required, consent will be requested before non-essential tracking technologies are activated.

Customers may manage available preferences through the Website's privacy controls and their browser settings.

7. Sharing Information

We may share necessary information with:

  • Shopify and e-commerce technology providers.

  • Payment processors.

  • Shipping and logistics partners.

  • Customer support providers.

  • Email and WhatsApp communication providers.

  • Analytics and advertising providers, where enabled.

  • Professional advisers and relevant authorities where required by law.

We do not sell customer contact lists to unrelated third parties.

Any targeted advertising or related disclosure of personal information will be subject to applicable privacy laws and customer choices.

8. International Data Transfers

As KORA serves international customers and uses global service providers, personal information may be processed outside the United Arab Emirates.

Where required, appropriate safeguards will be applied in accordance with applicable data protection laws.

9. Data Security

KORA uses reasonable technical, organisational and administrative safeguards intended to protect personal information against unauthorised access, misuse, loss or disclosure.

No online transmission or storage system can be guaranteed completely secure.

10. Data Retention

Personal information is retained only for as long as reasonably necessary for legitimate business purposes, including order fulfilment, customer service, accounting, legal compliance, fraud prevention and dispute resolution.

When information is no longer required, it will be deleted, anonymised or otherwise handled in accordance with applicable law.

11. Customer Privacy Rights

Depending on applicable law and location, customers may have rights to:

  • Access their personal information.

  • Correct inaccurate information.

  • Request deletion of eligible information.

  • Withdraw consent.

  • Object to or restrict certain processing.

  • Request data portability where available.

  • Opt out of certain marketing or advertising activities.

  • Submit complaints to relevant data protection authorities.

Requests can be sent to contact@macradiant.com.

KORA may reasonably verify identity before responding and will comply with applicable response deadlines.

12. Children's Privacy

Our Website is intended primarily for adult customers.

We do not knowingly collect children's personal information in violation of applicable law.

13. Third-Party Websites

Our Website may link to independent third-party websites or social media platforms.

KORA is not responsible for the privacy practices of these external services.

14. Changes to This Policy

KORA may update this Privacy Policy to reflect changes in business operations, technology or legal obligations.

The revised version will be published on the Website.

Where required, additional notice or consent will be obtained.

15. Contact

For privacy questions or requests:

KORA by Macradiant
Macradiant FZCO
Dubai World Trade Centre, Dubai, United Arab Emirates
Email: contact@macradiant.com
Website: www.korabymacradiant.com