Shipping policy

KORA by Macradiant
Effective Date: October 2026

At KORA, we take care to ensure that every order is carefully prepared and delivered to you.

1. Shipping Destinations

KORA delivers throughout the United Arab Emirates and internationally to destinations supported by our shipping partners.

Delivery availability is subject to courier coverage, customs requirements and applicable shipping restrictions.

2. UAE Delivery Timelines

We aim to deliver orders within 7–14 business days from order confirmation, subject to payment authorisation, product availability, order verification, destination and courier constraints.

Business days exclude weekends and applicable public holidays.

Delivery timelines are estimates and may vary due to circumstances outside our reasonable control.

3. Complimentary UAE Delivery

KORA offers complimentary standard delivery within the UAE on orders of AED 500 or above, calculated after applicable discounts and before shipping charges.

For orders below AED 500, the applicable delivery fee will be displayed at checkout.

4. International Shipping

International delivery timelines vary depending on the destination, courier availability and customs clearance requirements.

Applicable international shipping charges will be displayed at checkout before payment.

5. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes and clearance fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the customer's responsibility and may be collected separately by the relevant courier or customs authority.

6. Order Processing and Dispatch

All orders are subject to successful payment authorisation, stock availability and order verification.

Once an order has been dispatched, available tracking details will be shared with the customer.

If an unexpected delay occurs or an item becomes unavailable, KORA will notify the customer using the contact details provided at checkout.

7. Delivery Information

Customers are responsible for providing accurate and complete shipping details, including their delivery address and contact number.

If a delivery cannot be completed due to incorrect or incomplete customer-provided information, additional redelivery charges may apply where reasonable and permitted by law. Any such charges will be communicated before redelivery.

8. Quality Inspection and Shipping Damage

Every KORA garment undergoes a quality inspection before packaging and dispatch.

If an order arrives damaged or incorrect, customers are requested to contact contact@macradiant.com within 48 hours of delivery, where reasonably possible, providing their order number and relevant photographs.

KORA will review the issue and coordinate with the courier where necessary.

Any applicable statutory rights to a refund, replacement, repair or other remedy remain unaffected.

9. Exchange Shipping Charges

For voluntary exchanges, customers are responsible for shipping the original garment back to KORA and paying the delivery cost of the approved replacement.

International customs duties and related charges may also apply.

For full exchange eligibility and conditions, please refer to our Exchange, Store Credit & Returns Policy.

Where KORA is legally responsible for an incorrect, defective or nonconforming product, applicable consumer protection laws will determine the relevant shipping costs and remedies.

10. Delivery Delays

While KORA makes reasonable efforts to fulfil orders within the estimated timeframe, unexpected delays may occur due to courier disruptions, customs procedures, public holidays or other operational circumstances.

Customers will be notified of material delays where reasonably possible.

Nothing in this Policy limits mandatory consumer rights relating to delayed or failed delivery.

11. Contact Information

KORA by Macradiant
Macradiant FZCO
Dubai World Trade Centre, Dubai, United Arab Emirates
Email: contact@macradiant.com
Website: www.korabymacradiant.com